Before You Board
Everything you
might be wondering.
If your question isn't answered here, call or message us — a real person will reply the same day.
Booking
During peak season (July–August) tours can fill weeks ahead. Outside peak, a few days' notice is usually enough. Private charters we recommend booking as early as possible.
Safety comes first. If we cannot sail safely, we rebook you free of charge to another date that suits — or refund in full.
Yes. We welcome children of every age and provide life jackets in every size.
On Board
Whale watching is approximately three hours from boarding to return. Private charters are shaped to your day.
Light refreshments are included on every voyage. Custom catering can be arranged for charters.
The Ballina RSL Floating Pontoon, directly in front of the RSL Boardwalk. Free parking at the Ballina RSL Club.
Wildlife
During season we sight whales on almost every voyage. In the rare event of no sighting we offer a free rebook.
We follow Australian regulations — we let the whales approach us. In practice they very often do, sometimes closer than the boat is long.
Accessibility
Yes — from step-free boarding at the pontoon through to accessible restroom facilities on board.
Yes. Please contact us directly and we'll walk you through the process.